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Dubai Silver

Returns & refunds

2026-09-28

We want you to love your silver. If you change your mind, you can return it within 14 days of delivery for a full refund — pickup in the UAE is free. This policy is in addition to your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection, which it never limits.

What can be returned

  • Unworn, undamaged pieces in their original condition and packaging, with the certificate of authenticity and any tags.
  • All pieces in a set, bundle or offer together, including any free gift that came with them.

What cannot be returned (unless faulty)

  • Earrings (pierced), for hygiene reasons.
  • Personalised or engraved pieces and items resized or altered at your request.
  • Pieces that show wear, scratches, damage or were altered after delivery.
  • Gift cards.

How to return

  1. Send us your order number and the item you want to return (our contact page), or from your account under My orders.
  2. We confirm the return and arrange a free pickup from your address in the UAE. Please pack the piece securely in its original packaging.
  3. We inspect the item within two business days of receiving it and tell you the result.

Refunds

Once your return is approved, we refund the full price you paid for the item, including VAT. The original delivery charge is refunded when the whole order is returned or the item was faulty or wrong. Refunds go back to the original payment method:

  • Card, Apple Pay, Google Pay: within 5–10 business days, depending on your bank.
  • Tabby or Tamara: the provider cancels or adjusts your remaining instalments and returns any amount already paid, under its own process.
  • Cash on delivery: by bank transfer to an account in your name (we will ask for your IBAN), or as store credit if you prefer.

For VAT-registered orders we issue a tax credit note for every refund.

Exchanges and ring sizes

Wrong ring size? We exchange unworn rings for another size free of charge within 14 days, subject to stock. For any other exchange, return the item for a refund and place a new order.

Faulty, damaged or wrong items

If a piece arrives damaged or is not what you ordered, tell us within 48 hours of delivery with a photo and we will replace it or refund you in full, including delivery. Manufacturing defects that appear later are covered by our 6-month warranty.

Cancelling an order

You can cancel free of charge until your order has been handed to the courier — contact us as soon as possible. After dispatch, simply refuse the delivery or use the return process above.