Terms of service

These terms apply to every purchase from this website. Please read them before you order. By placing an order you accept them.

1. Who we are

This store is operated by Dubai Silver ("Dubai Silver", "we", "us"), United Arab Emirates. Contact: our contact page.

2. Your rights come first

Nothing in these terms limits your rights as a consumer under UAE law, including Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations, and Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means. If any term conflicts with those rights, the law applies.

3. Using the store

• You must be 18 or older, or order with the involvement of a parent or guardian.
• Please give accurate details. If you create an account, keep your password private; you are responsible for orders placed from your account.
• Do not misuse the site — for example by attempting fraud, automated scraping or interfering with its security. We may suspend accounts or cancel orders involved in misuse.

4. Products and descriptions

• All jewellery is 925 sterling silver unless the product page says otherwise. Plating and stones are always stated (see Warranty & authenticity).
• Weights and dimensions are approximate. Photos are as accurate as possible, but colours can look different on screens, and handcrafted pieces may vary slightly.

5. Prices, VAT and currency

• Prices are in UAE dirhams (AED) and include 5% VAT. Delivery charges are shown separately at checkout before you pay.
• Prices shown in another currency are approximate conversions for your convenience; you are always charged in AED, and your bank may apply its own exchange rate or fees.
• If an item is clearly mispriced because of an error, we will tell you before dispatch and you may confirm at the correct price or cancel for a full refund.

6. Orders and the contract

Your order is an offer to buy. We send an e-mail confirming that we have received it; the contract is formed when we confirm your order. We may decline or cancel an order — with a full refund of anything paid — if an item is unavailable, a pricing error occurred, the delivery address is outside our area, or payment or fraud checks fail. Electronic orders and confirmations are valid contracts under UAE law.

7. Payment

• We accept debit and credit cards, Apple Pay and Google Pay through licensed payment providers, interest-free instalments with Tabby or Tamara, and cash on delivery within the UAE. Available options are shown at checkout.
• Card payments are processed by our payment providers under PCI DSS security standards; we never see or store your full card number.
• Instalment plans are provided by Tabby or Tamara under their own terms, including their eligibility checks. We are not a lender.

8. Offers, coupons and gift cards

Offers are valid for the period shown, while stock lasts. Unless an offer says otherwise, one coupon can be used per order, coupons cannot be combined with other offers, and they have no cash value. If you return part of an order bought under an offer, the refund reflects the discount you actually received.

9. Delivery

Delivery options, times and charges are described on our Shipping & delivery page. Ownership and risk pass to you on delivery.

10. Returns, cancellations and warranty

You can return eligible items within 14 days of delivery — see Returns & refunds. Manufacturing defects are covered for 6 months — see Warranty & authenticity. These pages form part of these terms.

11. Tax invoices

We issue a tax invoice for every paid order and a tax credit note for every refund, in line with UAE VAT law. You can download them from the order e-mail or your account.

12. Reviews and content you send us

Reviews must be honest and about your own experience. By posting a review you allow us to display it on our store and marketing. We may decline reviews that are offensive, unlawful, off-topic or contain personal data. We do not buy, write or filter reviews to mislead.

13. Intellectual property

The designs, photos, text and logos on this site belong to Dubai Silver or its licensors and may not be copied for commercial use without our written permission.

14. Liability

We are responsible for loss that is a foreseeable result of our breach of these terms or our negligence. Otherwise, and to the extent the law allows, our total liability for an order is limited to the amount you paid for it. We do not exclude liability where UAE law does not allow it.

15. Events outside our control

We are not responsible for delays caused by events we cannot reasonably control, such as severe weather, public-health measures, courier network disruption or government action. We will keep you informed and you may cancel for a full refund if the delay is significant.

16. Privacy

How we handle personal data is explained in our Privacy policy.

17. Changes to these terms

We may update these terms from time to time. The version on the site when you place your order applies to that order. The date of the last update appears at the top of this page.

18. Law, disputes and language

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Please contact us first so we can try to resolve any issue; otherwise disputes fall under the jurisdiction of the courts of Dubai, without affecting any right you have to approach consumer protection authorities. These terms are available in Arabic and English; if they differ, the Arabic version prevails.